Have you ever wondered why someone's words don't always match their body language? Observing the way people communicate, both verbally and nonverbally, can help you to assess what they might be feeling at the present moment. It can also help you to get to the heart of the issue, make someone feel more comfortable, or diffuse a potentially explosive situation. This article provides some tips on recognizing and understanding verbal and nonverbal cues, and using this information to improve communication.
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